Privacy Policy

Effective Date: 6 August 2026

At Gridline Digital, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your personal information.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

Gridline Digital is a South African technology consultancy providing professional IT, digital, automation, cloud, security, and web services to businesses.

If you have any questions regarding this Privacy Policy or your personal information, you can contact us through the contact details provided on our website.

Information We Collect

We only collect personal information that you voluntarily provide to us.

This may include:

  • Your name
  • Company name
  • Email address
  • Telephone number
  • Information you include in your enquiry or message
 

We do not require user registration or account creation on this website.

How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Responding to enquiries
  • Providing quotations
  • Discussing requested services
  • Providing customer support
  • Improving our services
  • Communicating regarding ongoing projects where applicable
 

We do not sell, rent, or trade your personal information.

Contact Forms

When you submit a contact form, the information is securely transmitted to us via email or our website systems.

This information is used solely to respond to your enquiry and provide the services you request.

Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us understand how visitors use our website and may remember certain preferences.

You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function as intended if cookies are disabled.

Analytics

We may use website analytics tools to understand how visitors interact with our website.

These tools may collect anonymous information such as:

  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • General geographic location
  • Referring websites
 

This information is used only to improve the website and user experience.

Third-Party Services

Our website may contain links to third-party websites or make use of third-party services such as:

  • Website hosting providers
  • Email service providers
  • Analytics platforms
  • Cloud infrastructure providers
 

These providers may process information on our behalf where necessary to deliver our services.

We encourage you to review the privacy policies of any third-party websites you visit.

Information Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction
 

While no internet transmission is ever completely secure, we continually work to maintain appropriate security standards.

How Long We Keep Information

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Deliver requested services
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes where applicable
 

Information that is no longer required will be securely deleted or anonymised where practical.

Your Rights

Subject to applicable South African law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your information
  • Request deletion of your personal information where legally permissible
  • Withdraw consent where processing is based on consent
 

To exercise these rights, please contact us using the details provided on our website.

POPIA Compliance

Gridline Digital is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

We process personal information lawfully, fairly, and only for legitimate business purposes.

Children's Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact information available on our website.

We will make every reasonable effort to respond to your enquiry promptly.

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